คำอธิบาย
ประกอบด้วย
CHAPTER 1 LANGUAGE OF BUSINESS WRITING
CHAPTER 2 FORMAT AND STYLES OF BUSINESS LETERS
CHAPTER 3 REQUEST LETTERS AND REPLIES TO REQUESTS
CHAPTER 4 ORDER LETTER AND ACKNOWLEDGMENT LETTERS
CHAPTER 5 CREDIT AND COLLECTION LETTERS
CHAPTER 6 COMPLAINT AND ADJUSTMENT LETTERS
CHAPTER 7 SALES LETTERS
CHAPTER 8 MEMOS
CHAPTER 9 FORMAL & INFORMAL INVITATION : ACCEPTANCE ANDREFUSAL
CHAPTER 10 AGENDA AND MINUTES
CHAPTER 11 NEWS RELEASES
ANSWER KEY CHAPTER 1 – 11
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